Director's Message

Customs Agency Services (CAS) is committed to making a positive difference to the quality of the lives and communities of the Traditional Custodians of this land.

We are proud to introduce CAS' current Reconciliation Action Plan (RAP) as CAS's continued journey towards assisting in the creation of generational change and reconciliation that will support and strengthen the future for all Australians.

Our vision of promoting cultural awareness, respect and enhancing partnerships with Australia's First Nations will contribute to real and measurable opportunities for Aboriginal and Torres Strait Islander employment and business engagement.

As directors, we recognize that by contributing resources to facilitate CAS' implementation of the identified outcomes and strategies we can create an inclusive and diverse workforce based on the RAP framework we have developed.

During the next 18 months, we look forward to embedding CAS' commitment to reconciliation and Closing the Gap Strategy, by focusing on Respect, Relationships and Opportunities.

With the support of our executive and operational teams we are confident that the foundations and framework we have established will create a supportive environment for reconciliation with Aboriginal and Torres Strait Islander Peoples of Australia.

Message from Reconciliation Australia

Reconciliation Australia welcomes Customs Agency Services to the Reconciliation Action Plan (RAP) program with the formal endorsement of its second Reflect RAP.

Through this plan, Customs Agency Services continues to play an important role in a network of more than 1,100 corporate, government, and not-for-profit organisations that have made a formal commitment to reconciliation through the RAP program.

Since 2006, RAPs have provided a framework for organisations to leverage their structures and diverse spheres of influence to support the national reconciliation movement. The program's potential for impact is greater than ever, with over 2.3 million people now working or studying in an organisation with a RAP.

The four RAP types — Reflect, Innovate, Stretch and Elevate — allow RAP partners to continuously develop and strengthen reconciliation commitments in new ways. This Reflect RAP continues the journey and primes the workplace for future RAPs and reconciliation initiatives.

The RAP program's strength is its framework of relationships, respect, and opportunities, allowing an organisation to strategically set its reconciliation commitments in line with its own business objectives, for the most effective outcomes.

These outcomes contribute towards the five dimensions of reconciliation: race relations; equality and equity; institutional integrity; unity; and historical acceptance.

It is critical to not only uphold all five dimensions of reconciliation, but also to increase awareness of Aboriginal and Torres Strait Islander cultures, histories, knowledge, and leadership across all sectors of Australian society.

This Reflect RAP enables Customs Agency Services to deepen its understanding of its sphere of influence and the unique contribution it can make to lead progress across the five dimensions. Getting these first steps right will ensure the sustainability of future RAPs and reconciliation initiatives, and provide meaningful impact toward Australia's reconciliation journey.

Congratulations Customs Agency Services on your second Reflect RAP, and I look forward to following your continuing reconciliation journey.

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