Director's Message

Customs Agency Services (CAS) is committed to making a positive difference to the quality of the lives and communities of the Traditional Custodians of this land.

We are proud to introduce CAS' inaugural Reconciliation Action Plan (RAP) as the first step in CAS' journey towards assisting in the creation of generational change and reconciliation that will support and strengthen the future for all Australians.

Our vision of promoting cultural awareness, respect and enhancing partnerships with Australia's First Nations will contribute to real and measurable opportunities for Aboriginal and Torres Strait Islander employment and business engagement.

As directors, we recognize that by contributing resources to facilitate CAS' implementation of the identified outcomes and strategies we can create an inclusive and diverse workforce based on the RAP framework we have developed.

During the next 12 months, we look forward to embedding CAS' commitment to reconciliation and Closing the Gap Strategy, by focusing on Respect, Relationships and Opportunities.

With the support of our executive and operational teams we are confident that the foundations and framework we have established will create a supportive environment for reconciliation with Aboriginal and Torres Strait Islander Peoples of Australia.

Message from Reconciliation Australia

Reconciliation Australia is delighted to welcome Customs Agency Services to the Reconciliation Action Plan (RAP) program and to formally endorse its inaugural Reflect RAP.

As a member of the RAP community, Customs Agency Services joins over 1,000 dedicated corporate, government, and not-for-profit organisations that have formally committed to reconciliation through the RAP program since its inception in 2006. RAP organisations across Australia are turning good intentions into positive actions, helping to build higher trust, lower prejudice, and pride in Aboriginal and Torres Strait Islander cultures.

Reconciliation is no one single issue or agenda. Based on international research and benchmarking, Reconciliation Australia defines and measures reconciliation through five critical dimensions: race relations; equality and equity, institutional integrity; unity; and historical acceptance. All sections of the community—governments, civil society, the private sector, and Aboriginal and Torres Strait Islander communities have a role to play to progress these dimensions.

The RAP program provides a framework for organisations to advance reconciliation within their spheres of influence. This Reflect RAP provides Customs Agency Services a roadmap to begin its reconciliation journey. Through implementing a Reflect RAP, Customs Agency Services will lay the foundations for future RAPs and reconciliation initiatives.

We wish Customs Agency Services well as it takes these first critical steps in its reconciliation journey. We encourage the organisation to embrace this journey with open hearts and minds, to grow from the challenges, and to build on the successes. As the Council for Aboriginal Reconciliation reminded the nation in its final report:

"Reconciliation is hard work — it's a long, winding and corrugated road, not a broad, paved highway. Determination and effort at all levels of government and in all sections of the community will be essential to make reconciliation a reality."

On behalf of Reconciliation Australia, I commend Customs Agency Services on its first RAP, and look forward to following its ongoing reconciliation journey.

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